Keep a record of who you spoke to and when, and what they promised to do. Explain the problem to each person, and ask what they’ll do to help you. If the first employee can’t help you, talk with a supervisor or manager.
You can solve many payment issues by contacting the seller as soon as possible. If you paid with a credit or debit card you linked to the app, you can contact them directly for help, too. If you have a billing problem after you use a shopping app, ask the store’s or seller’s staff, or the company behind the app for help. Before you install an app, check its description or user agreement to see if it tells you how the payment system works and what to do if there’s a billing problem. Other apps let you store value with the app and spend down the stored value every time you buy something. Some apps charge your credit or debit card or your bank account each time you buy something. When you set up your profile or buy something with a shopping app for the first time, it will likely ask you to link or store your payment information. They might let you store a shopping list and will send you sale alerts, discount codes, coupons, special promotions, or other rewards based on how much you buy. Or, you might download an app to get a discount on your first purchase with a business, or early access to sales. If you have some favorite stores or online retailers, you may already have their shopping apps on your phone.
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